Documents You May Need...
Refer an Owner, Earn a Reward
Know someone who could benefit from professional property management? Refer a new owner to Reliant Property Management, and when they choose us to manage their property, you’ll receive one month of management fees waived as our way of saying thank you.
Ready to refer an owner? Submit your referral today and start earning your reward!
Contact Our Team
Reliant is here to make property management easy. Have a question about a process or policy? Give us a call. Our dedicated team of experts is at your disposal to provide information and resources necessary to make your investment work for you. We are also available at our main office Monday through Friday from 8AM to 5PM.
Office Number
Frequently Asked Questions
FOR HOMEOWNERS
What is your fee structure?
Reliant’s fee structure is straightforward and transparent. Management fees are charged as a percentage of collected rent and may include additional fees for leasing, renewals, or special services. All fees are clearly outlined in the Property Management Agreement prior to onboarding, with no hidden charges.
How is rent collected and disbursed?
Rent is collected electronically through Buildium’s secure online tenant portal. Once funds clear, owner disbursements are processed via direct deposit on a regular schedule. Owners receive detailed monthly statements showing rent collected, expenses paid, and net proceeds.
How do you screen tenants?
All applicants undergo a standardized screening process, which includes:
- Credit evaluation
- Criminal background check
- Income verification
- Rental history verification
Reliant applies uniform screening criteria to ensure compliance with Fair Housing laws.
How quickly will my property rent?
Marketing timelines vary based on price, condition, and market demand. Reliant aggressively markets listings through online platforms syndicated by Buildium and actively manages inquiries and showings to minimize vacancy.
How are maintenance requests handled?
Tenants submit maintenance requests through the Buildium and/or Property Meld portal. Requests are:
- Logged and tracked electronically
- Prioritized by urgency
- Assigned to approved vendors
Emergency issues are addressed immediately according to established protocols.
Can I approve major repairs?
Yes. Reliant sets a repair authorization threshold at $250. Any repair exceeding that amount requires owner approval before work proceeds, except in emergencies where immediate action is necessary to protect the property.