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Frequently Asked Questions
FOR TENANTS
How do I apply?
Click the property you’re interested in on the list above and hit apply now! Each adult occupant must complete a separate application and pay the non-refundable application fee.
What are the rental requirements?
General requirements include:
- Verifiable income (typically 3x monthly rent)
- Acceptable credit history
- Satisfactory rental history
- No disqualifying criminal background
Specific criteria may vary by property.
How long does it take to be approved?
Most applications are processed within 1–3 business days, provided all required documentation is submitted promptly.
When is rent due and how do I pay?
Rent is due on the first day of the month. Payments are made electronically through the Buildium tenant portal via ACH or other approved payment methods.
What if I can't pay on time?
Late payments are subject to fees as outlined in the lease. Tenants are encouraged to communicate proactively with office staff; however, Reliant must enforce lease terms consistently.
How are maintenance requests handled?
Maintenance requests are submitted through the Buildium and/or Property Meld portal, allowing tenants to:
- Track request status
- Upload photos
- Communicate directly with management
Emergency maintenance should be reported immediately
Can I have pets?
Pet policies vary by property. If pets are allowed, $30 monthly pet rent (per pet) will apply. All pets must be approved and screened prior to move-in.
What happens at move-out?
At move-out:
- Tenants must provide proper written notice
- A move-out inspection is conducted
- Any damages beyond normal wear and tear may be deducted from the security deposit
Final accounting and any remaining deposit balance are handled in accordance with Texas law.